Category Archives: FAQ

Frequently Asked Questions

Can You Clean Berber?

Berber CarpetWhy do mainstream carpet cleaners charge extra for berber? …because they can (according to them). There are so many reasons why the cleaning industry has added difficulty with berber, but the CitruSolution process is not just any process. Let’s first look at the basics of berber to clarify. Basically, the looped design makes a good choice for carpeting due to it’s natural resistance to dirt. However, the material choice really determines the effectiveness of it’s hardiness. Wool is the best, but extremely expensive. It is stain resistant and crush-proof which makes it the choice of champions. Nylon is a quick second, but because it is man-made it unfortunately has an affinity for oils. The cheaper versions are olefin and polyester, which not only attract oils but are not crush-proof. Typical cleaning issues with berber arise from saturation (as with other carpet types) and ineffectiveness with oils. Since the CitruSolution process is, by design, low moisture and contains a natural “degreaser” it works well with all types of berber. It also has a tendency to reverse oxidation, which normally brightens colors. Here’s the clincher… because we are not using anything than the normal process to clean berber, we don’t need to charge you for anything extra! A budget process AND a job well done. Let us know if we can help.

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Are You Disinfecting Properly?

ThymeMost companies employ steam cleaning equipment to clean carpets but are they disinfecting properly? To disinfect with that type of system you can use chemical additives or straight steam vapor. Obviously, steam vapor is more appealing since you negate the issue of using potentially harmful chemicals to get the job done. The key word here though is “Steam Vapor”. The water needs to not only be properly heated above the threshold temperature but also allow enough time to let the disinfection process begin. It is a hard combination even for professionals to get right. CitruSolution’s approach is much simpler. The key is using an extract taken from Thyme. Thyme is a wonderful herb to cook with and use as a disinfectant. Who knew! Benefect® is a wonderful addition to our cleaning process. It is registered with the EPA (which gives it legal binding to be listed as a hospital-grade disinfectant) while listing no cautions for use… not even an MSDS. It’s simple, It’s effective, It’s from nature… sometimes we just don’t know how good our earth is to us!

Is My Carpet Dirty?

Is My Carpet Dirty?

If you ask a carpet installer how much dirt he cleans up after removing old carpet, he will tell you A LOT!  And guess what – the old carpet is much heavier than it was when it was new. The additional weight is from the debris that settles into the fibers and backing. “It’s not always what you see…  But what you Don’t See”

Does carpet cleaning of ANY kind get out ALL the dirt? NO! But CitruSolution cleans the carpet fibers without forcing the soil under the backing and into the padding. The solution stays within the nap of the carpet.  It evaporates very quickly, leaving a healthy barrier between you and the dirt, allergens and bacteria. CitruSolution recommends getting your carpets cleaned every 6 months to a year, depending on traffic.

How Does Carpet Cleaning Help My Indoor Environment?

FeetOnCarpetEPA studies show that most Americans spend 90% of their time indoors and the level of pollutants may be 200% to 500% higher than outdoors, even in cities with a lot of air pollution. Trane, a leader in air handling systems, claims a 1,500 sq ft area will normally generate about 40 lbs of dust every year! An ounce of this dust can hold up to 40,000 dust mites. Everyday 72 trillion allergens can make their way into your home and every time someone walks across the carpet can release these pollutants which can stay airborne for hours. This is why we believe carpet cleaning is foremost a health issue and secondarily an appearance issue.

Does Carpet Scrubbing Really Work?

Soiled Dirt NapperI do get asked from time to time about the carpet buffing process itself. Some think it does nothing more than grind dirt into the carpet. It is easy to show the client the amount of debris wicked up from this process after buffing an area. That’s why the vacuum is necessary afterwards, it’s the best way to remove this material from the area.

Does Rain Affect Cleaning Process?

Rainy Days and Carpet CleaningDuring a rainy period I was asked if it is worth it to come out and clean. I explained that rain really isn’t a problem because we don’t employ traditional methods. There is no truck-mounted system with hoses that need entry, furthermore the potential to drag debris from outside is minimized since hoses are not pulled through the house. CitruSolution employs a low moisture application that is typically dry in a couple of hours, which certainly helps when the house environment is fighting against high humidity. So next time it rains have no fear to clean your carpets, and after the cleaning please leave your galoshes at the door.

Are You Allergic To Your House?

Allergens that can make it in your houseIf you are feeling more “under the weather” than normal, you may be reacting to common allergens in your household. To test this, next time you take a trip for a few days you can record your symptoms before, during and after you return. If you are noting that symptoms improved while you were away you may be reacting to common allergens, such as, dust mites or pollen. To improve your home’s environment, a routine of vacuuming and carpet cleaning will help to remove these common irritants. So, here’s to clean carpets AND good health!